Privacy Policy

1. Introduction

Zara Zakiah Education Sdn Bhd (1219292-M) ("we", "our", or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1 Student Information

• Full name
• Identity Card (IC) number
• Contact number
• Email address
• Residential address
• Academic results (SPM grades, CGPA)
• School/Institution name
• Program preferences

2.2 Guardian/Beneficiary Information

• Guardian's name
• Relationship to student
• Contact number
• Occupation

2.3 Contact Form Information

• Name
• Email address
• Phone number
• Message content

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:

• Processing your application for study abroad programs
• Evaluating your eligibility for universities and programs
• Communicating with you regarding your application status
• Providing consultation and advisory services
• Sending relevant information about study opportunities
• Responding to your enquiries and feedback
• Improving our services and website
• Compliance with legal and regulatory requirements

4. Disclosure of Personal Data

We may disclose your personal data to the following third parties:

• Partner Universities: For application processing and admission purposes
• Government Agencies: For visa applications, scholarship applications, and regulatory compliance
• Service Providers: Who assist us in operating our website and services (under confidentiality agreements)
• Legal Authorities: When required by law or court order

We will not sell, rent, or trade your personal data to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate security measures to protect your personal data from:

• Unauthorized access
• Alteration or disclosure
• Accidental loss or destruction

These measures include encryption, secure servers, access controls, and regular security assessments.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Active Applications: Throughout the application and enrollment process
• Completed Applications: Up to 7 years from the last activity for record-keeping and potential future services
• Contact Enquiries: Up to 2 years

After the retention period, your data will be securely deleted or anonymized.

7. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access: Request a copy of your personal data held by us
• Correction: Request correction of inaccurate or incomplete personal data
• Withdrawal of Consent: Withdraw your consent for processing (this may affect our ability to provide services)
• Data Portability: Request your data in a structured format
• Complaint: Lodge a complaint with the Personal Data Protection Commissioner

8. Cookies and Analytics

Our website uses cookies and Google Analytics to:

• Improve user experience
• Analyze website traffic and usage patterns
• Remember your preferences

You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about your personal data, please contact us:

This Privacy Policy is prepared in compliance with the Personal Data Protection Act 2010 (Act 709) of Malaysia.